delivery & returns
As many items are made to order, specifically for you, delivery times vary from piece to piece. It is our aim to send your order as efficiently and safely as possible.
Each item specifies what its estimated delivery time will be. However, please do contact me if you need a piece for a special date and I will do my very best to help! firstname.lastname@example.org or call 0121 2408717
We offer free delivery for all items within the United Kingdom. Packages are sent using either Recorded Delivery or Special Delivery through Royal Mail and are fully insured whilst in transit. Items must be signed for on receipt.
We are able to deliver anywhere in the world using Royal Mail International Signed For. Items are fully insured whilst in transit. Delivery times can vary depending on the country. In addition to the estimated delivery times quotes for each item, please allow an extra 7 to 10 days in Europe and up to 2 weeks elsewhere when ordering. Any tax and duty costs payable outside of the UK are the full responsibility of the customer. Items must be signed for on receipt.
International Delivery Costs
Mainland UK - Free
Europe/Rest of world - £17.95
Returns & Exchanges
We hope that you will be delighted with the jewellery that you have purchased! In the unfortunate case that you wish to return any item, you must contact Kate Smith within 7 days of receipt of your purchase, stating the reason for the return. Please feel free to discuss any possible exchanges that may be appropriate for you.
Once a return has been agreed upon, please carefully package the items(s) to avoid damage. The jewellery must not have been worn, altered or damaged in any way.
Please include with the goods: your full contact details, reason for return and any agreed exchange you wish to make.
Other than where there is a fault with the item, the cost of returning it will be at your own expense. It is recommended that it is returned using either Royal Mail Recorded or Special Delivery to ensure safe delivery.
Kate Smith Jewellery cannot accept responsibility for damaged or lost goods whilst in transit from the customer.
Refunds or exchanges will then be made to you within 14 days of receipt of the returned goods, conditional upon stock availability and in agreement with Kate Smith.
Any items that have been especially commissioned or made to order (ie bespoke items in a size/style/stone that is not normally made, engraved items) are NON- RETURNABLE.
Rings can be returned, for either an exchange or refund. Alteration within one finger size is free (within one month of purchase). For alterations or exchanges on rings of more than one full size difference, a charge of £30 is applied for non-stone set rings, and £40 for stone set rings.
If you are unsure of sizing, please do get in touch for advice. We also offer a free finger measuring gauge, that we can post out to ensure an accurate size is ordered.
Please do feel free to ask any questions or queries that you may have before purchasing your chosen item. email@example.com or call 0121 240 8717.