faq's

Whether you are new to Kate Smith Jewellery or an avid collector, we are confident you will find something beautiful to wear or give as an inspired gift.

If you have a question about any item you are interested in, we would love to hear from you. Some of the questions that people often ask are covered below. However, please email if you have a specific query, as I will be pleased to help.

Can I order by telephone?

Yes. Please call 0121 240 8717 to order with us. Payment by all major cards is accepted. If no one is available to answer, please leave a message or email kate@katesmithjewellery.co.uk and we will get back to you asap.

 

How long will my order take to deliver?

Each product has an indicated estimated delivery time. However, please do get in contact if you need your item of jewellery more rapidly and we will do our best to help. 

 

How will my jewellery be delivered?

Please see our delivery policy for full details.

 

If I am buying a present and it doesn’t fit or they don’t like it, can it be returned?

Yes it can. Please see our returns policy for full details.

 

I don’t know the size of ring I need to buy – help!

Please see our advice on ring sizing

 

Are the diamonds used conflict free?

Yes they are. Please see our diamond information page for more information.

 

What is the black colouring on a lot of the silver jewellery?

It is often referred to as oxidisation and is created using a chemical that is applied to the surface. This is then thoroughly washed off, and the resulting black colour is the end of a process called patination. It is generally only used in recessed areas so that it cannot be rubbed off over time.

 

How do I care for my jewellery?

As there are a number of different finishes available, please ask us for specific advice regarding the piece you have bought. However, the majority of items can be submerged in warm soapy water and then gently cleaned with a soft toothbrush to remove any build up of grease or dirt & rinse thoroughly. Please see our more detail advice on caring for your jewellery. We do offer a free re-finishing service (subject to P+P charge only) to restore your treasured item to it's former glory.

 

Can I visit the studio to see the work?

Yes. Appointments can be made by emailing or calling us on 0121 240 8717. Standard hours are 9.30am – 4.30pm Monday – Friday.

 

Where else do you sell?

We sell through outlets throughout the UK & Ireland. Please visit out stockists page for a comprehensive list.

  

I love specialising in the creation of handmade contemporary modern and unusual wedding, engagement and eternity rings. 

 

My nature inspired jewellery collections are all made from our Birmingham workshop in the heart of The Jewellery Quarter.

I often work to commission and create unique and bespoke pieces for our clients. Get in touch to find out more.

About
Information

  

Get in touch to make an appointment to visit our Jewellery Quarter workshop.

kate@katesmithjewellery.co.uk 

0121 2408717  

 

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